Friday, January 07, 2011

Salesforce buys DimDim and immediately upsets me

Sometimes it's not what you say but how you say it. This morning I got an e-mail telling me that (a web conferencing system that we use a lot) was being taken over by Here's the e-mail:

Dear Customer:

Dimdim has been acquired by Your free Dimdim account will remain active until March 15, 2011. After that date, you will no longer be able to access your free Dimdim account.

Please see the Frequently Asked Questions (FAQ) for additional information.

We appreciate your understanding, and we thank you!

The Dimdim Team
Pursuant to the Dimdim Terms of Use (the “Agreement”) governing the use of Dimdim Inc.’s (“Dimdim”) Site and Services (as defined under the Agreement) by you (“You”), Dimdim is hereby exercising its right to terminate Your Dimdim Account and the Agreement in its entirety. Dimdim will continue to provide Services to you until March 15, 2011. Following March 15, 2011, neither You nor Dimdim shall have any further rights or obligations of any kind under the Agreement, including the right to access the Site, or receive or use any Services. Dimdim thanks you for your business, and wishes you success in the future.

Hmm - not an especially great piece of communication which makes me think that they are closing down the whole show. They had a great opportunity to (re)introduce me to the world - tell me what was better etc...

Even better is the legal stuff hidden at the bottom of the e-mail. All quite off putting.

Oh well - time to find another provider for these services - Dimdim was fantastic and I do hope that I will be able to use their services again. Maybe it's time to go back to Zoho meeting.